- Starts when
- Each balance's due date: 3 days before, on the day, then a firmer note 7 days after.
- You provide
- Debtor, balance (KES), due date and contact. Portal → the automation → Inputs (add rows or upload a CSV). Organization inputs: grace period (days), opt-out text (required), plus your rates, contacts, hours, tone and custom fields.
- It does
- Sends reminders that get firmer, and stops when you mark the balance paid.
- You see
- Payments list, Outstanding total and reminders sent.
- It sends
- Reminders to the debtor by email or SMS.
- To turn on
- Email goes out once the studio's Resend key is set. Until then it is logged as not sent. Texts wait in the Notify queue until SMS (Africa's Talking) or WhatsApp keys are added, then go out automatically.